Order & Shipping Policy
Free Shipping to major cities within the US and Canada on orders over $75.
How do I place an order?
- Select the item and quantity, then click “Add to Cart.” A summary of the items in your cart and the total price will appear.
- Once you add an item to your cart, it is reserved for a brief period of time so you can complete your order.
- If you do not complete the checkout process right away, the item will remain in your cart but will not be reserved indefinitely. It may sell out before you submit your order.
How do I estimate the shipping cost?
Click ‘Proceed to Checkout’
Sign in to your account or create a new account if this is your first order
Enter a shipping address, choose a shipping method, choose payment options
Review your order details.
Click place your order.
Shipping and Processing Time
- We will ship anywhere in the world. Contact us if your country is not listed on the shopping cart.
- We offer free shipping on any order over $100 to major cities in the continental United States and Canada. Shipping costs may apply for APO/FPO/DPO, Alaska, American Samoa, Guam, Hawaii, the Marshall Islands, Puerto Rico, and the US Virgin Islands.
When can I expect my order?
- Most shipments will arrive within 3–5 business days in Canada and 7–10 business days in the United States (shipments to the East Coast may take longer). Shipments to APO/FPO/DPO, Alaska, Hawaii, Guam, and Mexico will arrive within 20–25 business days.
- Note: We are not responsible for delays due to carrier mishandling, customs inspection, or any other circumstances beyond our control. Transit time may vary, particularly during holiday seasons or in poor weather conditions. We are also not responsible for any import taxes or duties charged by customs.
Local Pick Up
You can arrange to pick up your order at our office located in Richmond, BC, Canada. Within two business days after you place your order, we will email you the date and address for pickup.
Please feel free to contact us if you can’t find an answer to your question.
Our business hours are Monday – Friday, 9:30 am to 5:30 pm PST, we are always happy to hear from you and we’ll try to reply as soon as possible. Please allow up to 48 hours for a response. Thank you for your patience.